Customer Care

Make a Claim

Claimant notifies a claim event via the Servicing Agent or in person to CIMB Aviva HQ/branches

Claimant fills in the claim form and submits the necessary documents required. Please refer to the Document Requirements guide according to the type of claim to be submitted.
Claimant submits all documents to Servicing Agents or CIMB Aviva HQ/branches.

Claim documents received by Servicing Agent or CIMB Aviva HQ/branches

Documents that are submitted will be forwarded to Claims Department for processing at the following address:

Claims Department
Level 8, 338 Jalan Tuanku Abdul Rahman
50100 Kuala Lumpur

Claim documents received by Claims Department

Claims processing will require fourteen (14) working days turnaround time upon complete and full documents received.
All claim documents must reach Claims Department by 3pm (cut off time) to be processed on the same day. Any documents received after the cut off time will only be processed on the following working day.
On the 14^th working day, the claims outcome is determined, either approved, declined, requiring further investigation or requesting for more documents. A letter will be issued and sent to claimant on the claim outcome and a copy is given to the servicing agent.

Should you have any enquiries with regards to your claims, please contact our Customer Careline at 1300-88-5055 or email to wecare@cimbaviva.com.

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CIMB Aviva.

Customer Careline
1300-88-5055